Kiva Work employee survey and analytics platform in Nepton

General

Kiva Work is an easy-to-use digital personnel survey platform which fully automated analytics leaves nothing to guesswork! Now you can measure and develop employee experience, well-being and job satisfaction directly in the Nepton service.

You can easily access Kiva Work in Nepton by pressing the Kiva Work button in the top menu. When you open Kiva Work, an instructional video appears, which makes it easy to start using the service.

Every Nepton customer has access to the free Lite service level of Kiva Work, which allows you to familiarize yourself with the use of Kiva Work. The Kiva Work Lite service level enables, for example:

• Using the Kiva Work service in Nepto's user interface
• Seamless access rights and login: Nepton's HR administrator is automatically also the administrator of Kiva Work
• Personnel are updated in real time between Kiva Work and Nepto services, eliminating all manual personnel updates
• Automated and real-time analytics on the results of the personnel survey are directly available in Nepto's service
• Implementation of five (5) personnel surveys for an unlimited number of employees
• The possibility to create your own questions or use the market's largest question library and ready-made question templates
• Multilingual surveys
• Email and SMS surveys
• Survey-specific analytics
• General analytics
• Team, location and subject area analytics
• Admin level reporting

You can get to know the possibilities of Kiva Work in more detail on the More information about the Kiva Work service page.

Instructions for using Kiva Work can be found directly in the instruction video within the Kiva Work service and in the assistant chat. You can book a Kiva Work presentation on the Kiva Work website.

How to use Kiva Work?

FAQ

Lite service level

You can upgrade your service level by clicking the Activate license button in Kiva Work. You can read more information about pricing in the Kiva Work website.

Roles

The administrator of Nepton is automatically also the administrator of Kiva Work. Admins can send surveys to the entire organization and view their responses.

For users in other roles, the Kiva Work tab displays information about Kiva Work. Users respond to surveys via a link they receive via e-mail or SMS, for example.

Functionality for other roles can be unlocked by raising the service level.

Privacy of survey responders

In Kiva Work survey responses are anonymized which means that the respondent's identity is not directly visible in the service. Through analytics however it is possible to examine an individual's answers to various surveys, and examine the progress of the employee's situation. If necessary, you can contact the employee through the service and chat with them completely anonymously, creating a safe channel for continuing the conversation and preventing possible acute challenges.

Data protection

Kiva Work is part of the service package offered by Saarni Nepton to all our customers. Kiva Work is a trusted service and a seamless part of Nepton. You can read more information about trusted services and data protection in these articles:

• What is a Trusted Services?
• Nepton data protection statement

Data shared with Kiva work

When the Kiva work service is enabled for a customer then personal data is shared from Nepton to Kiva work. The sharing is configured by a person with Nepton Administrator role by visiting, Nepton > Employees > Administration > Scheduled tasks, and editing the task called 'Synchronization with Nepton trusted service Kiva Work'. The amount of information shared with Kiva work is adjusted by changing the format between Kiva work or Kiva work with person groups. The details of each format are  provided below.

1. The 'Kiva work' format, shares only the basic customer and personal information that allows use of Kivawork within the Nepton platform. It includes all basic necessary information to keep peoples' information up to date with edits in Nepton, and to utilise Kiva work.
   
   Using this format, the following information is shared from Nepton to Kiva work:
   
   • Deployment
     • Name
     • Id
   • Person
     • Nepton Id
     • Last name
     • First name
     • Username
     • Email
     • Phone number
     • Role
     • Primary supervisor
     • Service usage language
       
       
2. The 'Kiva work with person groups' format, builds upon the same data shared in the 'Kiva work' format, but adds information that facilitates out-of-the-box reporting, based on organisational structure via Nepton person groups.

   This format is not yet supported by Kiva work, but will be rolled out in a future update. Please contact Kiva work support if you would like to utilise this capability.

   
   Using this format, the following information is shared from Nepton to Kiva work:
   
   •  Deployment
     • Name
     • Id
   • Person
     • Nepton Id
     • Last name
     • First name
     • Username
     • Email
     • Phone number
     • Role
     • Primary supervisor
     • Service usage language
     • Person group
     • Person group code path in hierarchy
     • Person group name path in hierarchy