Trained administrators in your organization can contact our customer service via email or phone. We are happy to help with any questions.
If there is another party acting as the service provider for your organization, please contact the service provider's support service in all support matters in accordance with the instructions given to you.
Trained administrators can also send a support request directly through the support service. To send a support request, select Create Support Request from the menu at the top. The link is only visible to users logged in to the Nepton Support service.
When you start typing in the Subject* field, the service provides any articles that are relevant to the topic. You can also open these articles at this point if any of them answer your question.
After submitting your support request, you will receive a confirmation that the matter is being processed by customer service. Our customer service will respond to you as soon as possible. You will receive a reply to your email.
To track your own support requests, log in to the service and select your name at the top right and My requests from the drop-down menu. If you would like to update your support request, you can do so in the normal way via email.