The whole point of Nepton is that it makes your daily work life smoother. So, if you need help achieving that, we want to be there for you! Below is a breakdown of the best ways to get help and information.
Quick help - In platform assistance
A feature launched on 27.12.2022, Quick help is being rolled out gradually as part of the modernisation of our user interface. Pages that are supported by it, will display a floating question mark in the bottom right corner.
Quick help aims to give you the most important information about a page and its features in a short and easy-to-reference format, so you can avoid diving into the detailed guidance pages to answer everyday questions about its use. In-page help also suggests related guidance articles to help you get more detailed information quickly.
Quick help will automatically appear if it's your first visit to a feature, or if there have recently been big changes. It's easily dismissed if you don't want the help at that moment, and you can revisit it any time by clicking the question mark floating in the bottom right corner of the screen on supported pages.
This support portal contains detailed guidance about all aspects of Nepton and is usually the fastest way to get the information you need. Available at the top of every page in the Support portal, simply enter the keyword(s) about the topic you're interested in, and the search will recommend related articles and search terms as you type and refine the search.
Browse support topics
Browse through the manual support topics and articles, using the navigation on the left of this article, or by returning to the support homepage, to see the latest news and top-level topics.
The fastest way to get the information you need is usually from the in-page help, asking a colleague or supervisor, or by searching our guidance articles, but if you can't find what you need, or want to report a problem, please see our dedicated article about Customer support contact information.
Please note that our support team only handle requests about the Nepton platform. Please contact your administrator or provider, for information and support regarding third-party services and systems.