To utilise the Nepton platform, customer networks must be able to connect to it via the public internet. Below is a collection of all network requirements, which can be used by a network specialist to ensure good connectivity.
In addition, make sure that devices connected to the network have access to name servers (DNS).
IP addresses defined in this document are subject to change but will be communicated well in advance of any transition date.
Nepton services
Below are the connectivity details for the Nepton platform and all of its services.
To avoid any issues with future upgrades or changes in your subscription, it is recommended to permit access to all of the domains and ports mentioned for each environment you will use (production or testing).
Production use
The latest version of the Nepton platform and all of its features and services. These are the connectivity details that are relevant to you.
Portal, Employees (HR), and management services
| Notes | Mandatory for browsers, mobiles, wall terminals, API and automated integrations |
| Domain | go.nepton.com |
| IP address | 83.150.75.175 |
| TCP Ports | 80 and 443 |
Wall terminals, Worktime and management services
| Notes | Mandatory for browsers, mobiles, wall terminals, API and automated integrations |
| Domain | time.nepton.com |
| IP address | 83.150.75.169 |
| TCP Ports | 80 and 443 |
Wall terminals
Terminals do not support AD or proxy technologies.
It's recommended practice for customers to have separate network or VLAN solely for wall terminals. This network should only be (outbound) connected to the Internet.
Unless a bespoke configuration has been agreed, terminals fetch their IP addresses and DNS servers used by customer from the customer DHCP server.
Customer firewall must allow terminals to access the DNS servers used by the customer.
Nepton Touch terminals update themselves automatically. You can read more about this on the Terminal automatic updates article.
Nepton Touch terminal uses Microsoft's update servers for security updates. Windows Update uses TCP ports 80, 443 and the following servers:
http://download.windowsupdate.com
http://*.download.windowsupdate.com
http://download.microsoft.com
https://*.update.microsoft.com
http://*.update.microsoft.com
https://update.microsoft.com
http://update.microsoft.com
http://*.windowsupdate.com
http://*.windowsupdate.microsoft.com
http://windowsupdate.microsoft.com
https://*.windowsupdate.microsoft.com
http://ntservicepack.microsoft.com
http://wustat.windows.com
Nepton Touch terminals have TeamViewer installed for remote connection in case of problem situations.
Teamviewer uses TCP 5938 port by default and 443 port as a backup. The PTR records of Teamviewer's IP addresses are directed to *.teamviewer.com.
Nepton Touch terminals use NTP (network time protocol) to connect time1.mikes.fi. This address should not be blocked on firewall
Public testing
Available by special agreement, a testing environment can be used by customers via the public internet. This environment can be updated to any version of the platform, even including near-future changes.
Portal, Employees (HR), and management services
| Notes | Mandatory for browsers, mobiles, terminals, API and automated integrations |
| Domain | publictesting-go.nepton.com |
| IP address | 83.150.75.166 |
| TCP ports | 80 and 443 |
Wall terminals, Worktime and management services
| Notes | Mandatory for browsers, mobiles, wall terminals, API and automated integrations |
| Domain | publictesting-time.nepton.com |
| IP address | 83.150.75.165 |
| TCP ports | 80 and 443 |
SFTP data transfers
Nepton SFTP service
On request, Nepton can provide an SFTP service for integration purposes. Credentials are issued upon delivery of the account.
| Description | Customer opens outbound connection to Nepton SFTP service. This can be used to transfer data in/out from Nepton |
| Customer IP address |
Customer must inform Nepton about the static IP address they use to interact with the Nepton SFTP service.
Note that dynamic cloud IP addresses are not sufficient. Always use static cloud IP addresses instead |
| Nepton Domain | transfers.nepton.com |
| Nepton IP address | 83.150.75.188 |
| Nepton TCP port | 22 |
Customer SFTP server
If customer wishes to use their own SFTP server for integrations, they should inform Nepton about their SFTP server Domain/IP, TCP port, and credentials. Nepton will allow necessary connections to the customer SFTP server.
To authorize Nepton to access customer SFTP server, customer must allow connections in their firewall from ALL Nepton IP addresses mentioned below.
Required for HR and management service to use
| Description | Customer opens an inbound connection to their SFTP server. This can be used to transfer data in/out from Nepton |
| Nepton Domain | go.nepton.com |
| Nepton IP address | 83.150.75.175 |
| Customer TCP port | 22 |
Required for Worktime and management service to use
| Description | Customer opens an inbound connection to their SFTP server. This can be used to transfer data in/out from Nepton |
| Nepton Domain | time.nepton.com |
| Nepton IP address | 83.150.75.169 |
| Customer TCP port | 22 |
Required for administrative access by Nepton specialists
| Description | Customer opens an inbound connection. Used to create, deploy and test integrations |
| Nepton IP address | 79.134.102.194 |
| Customer TCP port | 22 |