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Active events & Planned service breaks
Nepton customer service and phone lines are closed on Friday 13.10.2023.
Date range 13.10.2023
Affected services Customer service team
- Customer services returns to normal availability on Monday 16.10.2023
You can find recent events on Archived status updates page.
Updates and maintenance jobs will be carried out during the times listed below. Users may need to log-in again after some updates. Automated exports, integrations, and file transfer schedules should avoid these periods. Please note, that integrations will be paused around 15min before the scheduled maintenance window.
All times are shown in UTC+2 / UTC+3 during DST.
03:00 - 05:30
Quarterly release. Significant feature changes and longer maintenance jobs. Informed at least two weeks in advance
13:00 - 13:30
Weekly patches, fixes, minor changes, and maintenance jobs. Performed on Thursdays and possibly other days if critically needed. Thursday's release is informed at least 24 hours in advance.
18:30 - 19:00
Daily maintenance tasks. These may cause short periods of reduced performance
22:00 - 24:00
Monthly security & server updates