Persons logged in can view and update their own service requests in the support. The support requests sent from the email address you have registered with can be accessed in support through the option My activities - menu.
Viewing own support requests
1. Log in and register to support.
2. Click on your own name at the top right corner Your name > My activities.
On the following page you can see your open support requests.
Editing support requests
Support request is opened by clicking on it. You can make edits to the support requests by choosing Add to conversation > Submit.
Viewing all support requests in your organization
If you want to see the support requests of the entire organization in the support service, regardless of who sent them, this possibility can be activated on your account. Please contact customer service to enable the function.