At the working community level, you can configure the environment to log changes to settings. Enabling logging can be done with the Administrator role. The log can be viewed with the Administrator and HR Management roles.
Once enabled, the setting cannot be disabled. The setting can be configured in the working community settings.
Enabling function
Setting change log can be activated in Worktime > Working community settings > at the bottom of the page a setting called "Setting change logging".
The value can be:
Not set - Setting changes are not being logged
Enabled - All changes made to settings are logged, and when making a change, the reason for the change can be entered in the additional information field.
Enabled and reason is mandatory - All changes made to settings are logged, and when making a change, the reason for the change must be entered in the additional information field.
Using the functionality
When the setting is enabled by selecting either "Enabled" or "Enabled and reason is mandatory", a free text field appears next to the save button in all setting editing windows, where you can or must enter a comment when saving the setting change, depending on the setting:
Log entries
Once the setting is enabled and changes have been made to the settings, they can be monitored through the service log. The service log can be found under Employees > Administration > Service log.
The log information shows who made the changes, on what date and at what time. It also shows which setting the change applies to and at what level it was made (setting group or working community level). If a comment was entered when the setting change was made, it will also be visible in the log information.
Best practices to use the change log
We recommend that the comments that are used in "Reason for changes" bar include either personnel number or initials of the person committing the changes in the system. The comment could be for instance like below:
By following this example, it is way easier to find the correct setting change logs in Service log as one may utilize the "Summary" field to filter the results with either the personnel number of initials. See example below:
Nepton's Customer Service uses the support request number and their initials as their "Reason for Change" comments. An example of Customer service message could be "ZD61234/AB".