Platform status

Everything is OK

Normal - Core features

Normal - Platform interfaces (API)

Normal - Scheduled integrations

Normal - Single Sign On (SSO)

More information about recent events can be found in the headings below.
To report a problem, please contact your service provider.

Planned events & service breaks

Sat 19.12.2020 -  Platform update  - 03:30 - 05:30
Planned update to version 2.6

Recent events

• [Resolved] Sun 15.11.2020 -  Platform update  - 21:45 - 22:15
  Planned security update.
• [Resolved] Mon 2.11.2020 - Service interruption - 13.10 - 13.15 
  Service interruption during a planned update took longer than expected. 
• [Resolved] Sat 24.10.2020 -  Platform update  - 03:30 - 05:30
  Planned update to version 2.5
• [Resolved] Sun 18.10.2020 -  Platform update  - 23:15 - 23:45
  Planned security update.
• [Resolved] Fri 16.10.2020 - Network connectivity - 00.20 - 14.08
  Approximately 2% of users were unable to use the service. This was caused by misconfiguration across multiple network operators in Finland. Operators corrected their misconfiguration.
• [Resolved] Mon 5.10.2020 - Microsoft login
  Login issue affecting some persons. Please perform actions described in https://support.nepton.com/hc/en-gb/articles/360013880077-Microsoft-Login-changes-on-1-10-2020 article.
• [Resolved] Mon 5.10.2020 -  Microsoft login and Safari browser 
  Login might experience problems on iOS (iPhone) Safari browser. This is due to an issue with the browser and it's handling of third-party cookies, not the Nepton Platform. Please perform actions described in https://support.nepton.com/hc/en-gb/articles/360013880077-Microsoft-Login-changes-on-1-10-2020 article.
• [Resolved] Fri 2.10.2020 - Service interruption - 13.10 - 13.18
  Service interruption during a planned update took longer than expected. 
• [Resolved] - Thu 30.9.2020  Microsoft login
  Login issue in some customers. These are arising from misconfigurations in customer Azure AD environments. Please validate the correctness of your Azure AD environment by performing checks described in the https://support.nepton.com/hc/en-gb/articles/360013870638-Microsoft-Login-changes-on-30-9-2020 article.
• [Resolved] Sun 13.9.2020 -  Platform update  - 22:00 - 22:30
  Planned security update.
• [Resolved] Sat 12.9.2020 -  Platform update  - 03:30 - 05:30
  Planned update to version 2.4.
• [Resolved] Sun 16.8.2020 -  Platform update  - 23:06 - 23:32
  Planned security update.
• [Resolved] Sun 19.7.2020 -  Platform update  - 23:06 - 23:51
  Planned security update.
• [Resolved] Thu 16.7.2020 - Service interruption - 05:30 - 09:58
  The planned update to version 2.3 took longer than expected. During the update, the platform had to be taken offline.
• [Resolved] Thu 16.7.2020 -  Platform update  - 04:02 - 05:30
  Planned update to version 2.3.
• [Resolved] Sun 21.6.2020 -  Platform update  - 23:06 - 23:51
  Planned security update.
• [Resolved] Tue 2.6.2020 -  Integration interruptions 
  Some salary exports were not running.
• [Resolved] Wed 20.5.2020 -  Platform update  - 04:40 - 04:41
  Planned update to version 2.2
• [Resolved] Sun 17.5.2020 -  Platform update  - 23:06 - 23:51
  Planned security update.
• [Resolved] Wed 29.4.2020 -  Network maintenance  - 22:21 - 23:00
  Planned network maintenance. Service was unavailable.
• [Resolved] Wed 29.4.2020 -  Platform update  - 03:00 - 05:30
  Planned update to version 2.1.

Routine maintenance and updates

Listed below are the typical times (GMT +2) when routine maintenance tasks will be carried out. It is recommended that automated operations, such as integrations, are not scheduled to be during these periods, due to the possibility of short service disruptions.

• 03:00 - 05:30 - Platform version updates
  New versions of the Service that add or change features will be updated during this time on the scheduled date. Version updates are informed at least two weeks in advance.
• 13:00 - 13:30 - Minor changes and corrections
  To ensure good service, it is sometimes necessary to apply minor changes to the platform. Users may be required to log in again after this kind of update. Usually, this maintenance is carried out several times a week and does not affect users.
• 22:00 - 23:59 - Security updates and technical maintenance
  Typically, this maintenance is done once per month.