Platform status – Nepton

All features operational

Normal - Core features

Normal - Platform interfaces (API)

Normal - Scheduled integrations

Normal - Single Sign On (SSO)

Routine maintenance and updates

Listed below are the typical times (GMT +2) when routine maintenance tasks will be carried out. It is recommended that automated operations, such as integrations, are not scheduled to be during these periods, due to the possibility of short service disruptions.

03:00 - 05:30 - Platform version updates
New versions of the Service that add or change features will be updated during this time on the scheduled date. Version updates are informed at least two weeks in advance.
13:00 - 13:30 - Minor changes and corrections
To ensure good service, it is sometimes necessary to apply minor changes to the platform. Users may be required to log in again after this kind of update. Usually, this maintenance is carried out several times a week and does not affect users.
22:00 - 23:59 - Security updates and technical maintenance
Typically, this maintenance is done once per month.

Planned events & service breaks

No planned events.

Recent events

More information about recent events can be found in the headings below.
To report a problem, please contact your service provider.

[Resolved] Fri 26.2.2021 - Service interruption - 13.01-13.10
Service interruption during a planned update took longer than expected.
[Resolved] Sat 13.2.2021 - Platform update - 22:05 - 22:46
Planned security update.
[Resolved] Sun 17.1.2021 - Platform update - 22:00 - 22:30
Planned security update.
[Resolved] Wed 13.1.2021 - Nepton Touch terminals have the wrong date. Offline markings are affected.
Only Nepton Touch devices are affected. All other terminal devices are operating normally. A fault in the Microsoft operating system on Nepton Touch devices has resulted in incorrect date synchronisation since 1.1.2021. If your terminal is affected, it will show a date in the year 2016. Unfortunately, markings made in offline-mode are affected and will need manual corrections by customers. Detailed information and guidance on this issue can be found here.
[Resolved] Sat 12.12.2020 - Platform update - 03:30 - 05:30
Planned update to version 2.6
[Resolved] Sun 13.12.2020 - Platform update - 21:45 - 22:15
Planned security update.
[Resolved] Thu 3.12.2020 - Service interruption - 13.08 - 13.24
Service interruption during a planned update took longer than expected.
[Resolved] Sun 15.11.2020 - Platform update - 21:45 - 22:15
Planned security update.
[Resolved] Mon 2.11.2020 - Service interruption - 13.10 - 13.15
Service interruption during a planned update took longer than expected.
[Resolved] Sat 24.10.2020 - Platform update - 03:30 - 05:30
Planned update to version 2.5
[Resolved] Sun 18.10.2020 - Platform update - 23:15 - 23:45
Planned security update.
[Resolved] Fri 16.10.2020 - Network connectivity - 00.20 - 14.08
Approximately 2% of users were unable to use the service. This was caused by misconfiguration across multiple network operators in Finland. Operators corrected their misconfiguration.
[Resolved] Mon 5.10.2020 - Microsoft login
Login issue affecting some persons. Please perform actions described in https://support.nepton.com/hc/en-gb/articles/360013880077-Microsoft-Login-changes-on-1-10-2020 article.
[Resolved] Mon 5.10.2020 - Microsoft login and Safari browser
Login might experience problems on iOS (iPhone) Safari browser. This is due to an issue with the browser and it's handling of third-party cookies, not the Nepton Platform. Please perform actions described in https://support.nepton.com/hc/en-gb/articles/360013880077-Microsoft-Login-changes-on-1-10-2020 article.
[Resolved] Fri 2.10.2020 - Service interruption - 13.10 - 13.18
Service interruption during a planned update took longer than expected.
[Resolved] - Thu 30.9.2020 Microsoft login
Login issue in some customers. These are arising from misconfigurations in customer Azure AD environments. Please validate the correctness of your Azure AD environment by performing checks described in the https://support.nepton.com/hc/en-gb/articles/360013870638-Microsoft-Login-changes-on-30-9-2020 article.
[Resolved] Sun 13.9.2020 - Platform update - 22:00 - 22:30
Planned security update.
[Resolved] Sat 12.9.2020 - Platform update - 03:30 - 05:30
Planned update to version 2.4.
[Resolved] Sun 16.8.2020 - Platform update - 23:06 - 23:32
Planned security update.
[Resolved] Sun 19.7.2020 - Platform update - 23:06 - 23:51
Planned security update.