| All features operational Normal - Core features Normal - Platform interfaces (API) Normal - Scheduled integrations Normal - Single Sign On (SSO)
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Maintenance windows
Updates and maintenance jobs will be carried out during the times listed below. Users may need to log-in again after some updates. Automated exports, integrations, and file transfer schedules should avoid these periods.
All times are shown in GMT+2.
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Planned events & service breaks
- No planned events
Recent events
More information about recent events can be found in the headings below.
To report a problem, please contact your service provider.
- [Resolved] Fri 18.6.2021 - Service interruption in Microsoft Login - 11.30 - 12:20
Service interruption in MS Login due to operator Network/DNS issues. - [Resolved] Thu 17.6.2021 - Platform update - 22:00 - 22:05
Planned security update. - [Resolved] Mon 14.6.2021 - Service interruption in HR module - 00.00 - 00.30
Service interruption in HR module after the security update - [Resolved] Sun 13.6.2021 - Platform update - 22:00 - 23:59
Planned security update. - [Resolved] Thu 27.5.2021 - Service interruption - 13.04 - 13.12
Service interruption during a planned update took longer than expected. - [Resolved] Sun 16.5.2021 - Platform update - 22:00 - 22:15
Planned security update. - [Resolved] Sat 24.4.2021 - 13:00 - 14:00 Planned service break during minor update.
- [Resolved] Sun 25.4.2021 - Platform update - 22:00 - 22:30
Planned security update. - [Resolved] Sat 17.04.2021 - Platform update - 03:30 - 05:30
Planned update to version 2.7 - [Resolved] Thu 1.4.2021 09:00 Unexpected performance issues in service. Resolved at 10:00.
- [Resolved] Thu 25.3.2021 - Sun 28.3.2021 - Some Nepton Touch terminals had been updated to daylight saving time and had the wrong time, which affected recordings in offline mode.
This only affected Nepton Touch devices, other terminals operated normally. Incorrect recordings that resulted from this time issue were corrected by the service provider on March 29, 2021. - [Resolved] Tue 23.3.2021 - Platform update - 22:10 - 23:10
Rapidly deployed security update. - [Resolved] Sun 14.3.2021 - Platform update - 22:00 - 22:40
Planned security update. - [Resolved] Fri 26.2.2021 - Service interruption - 13:01-13:10
Service interruption during a planned update took longer than expected. - [Resolved] Sat 13.2.2021 - Platform update - 22:05 - 22:46
Planned security update. - [Resolved] Sun 17.1.2021 - Platform update - 22:00 - 22:30
Planned security update. - [Resolved] Wed 13.1.2021 - Nepton Touch terminals have the wrong date. Offline markings are affected.
Only Nepton Touch devices are affected. All other terminal devices are operating normally. A fault in the Microsoft operating system on Nepton Touch devices has resulted in incorrect date synchronisation since 1.1.2021. If your terminal is affected, it will show a date in the year 2016. Unfortunately, markings made in offline-mode are affected and will need manual corrections by customers. Detailed information and guidance on this issue can be found here. - [Resolved] Sat 12.12.2020 - Platform update - 03:30 - 05:30
Planned update to version 2.6 - [Resolved] Sun 13.12.2020 - Platform update - 21:45 - 22:15
Planned security update. - [Resolved] Thu 3.12.2020 - Service interruption - 13.08 - 13.24
Service interruption during a planned update took longer than expected. - [Resolved] Sun 15.11.2020 - Platform update - 21:45 - 22:15
Planned security update. - [Resolved] Mon 2.11.2020 - Service interruption - 13.10 - 13.15
Service interruption during a planned update took longer than expected. - [Resolved] Sat 24.10.2020 - Platform update - 03:30 - 05:30
Planned update to version 2.5 - [Resolved] Sun 18.10.2020 - Platform update - 23:15 - 23:45
Planned security update.