Terminals will automatically acquire suitable network configuration and no action is usually needed. However, in some specialised environments it can be necessary to report on, review, or manually configure a terminal's network settings.
Reporting on terminals
Basic network information of terminals linked to a customer environment can usually be reported by an admin by visiting Employees > Administration > Terminals.
Information that can be viewed here is:
- Nepton terminal Id
- IPv4 and IPv6
- Computer name
- Last polled (Last time network connectivity was confirmed between the terminal and the Nepton platform)
Please note that in some special cases, terminal network configurations cannot be retrieved remotely.
Advanced details & editing network settings
To view or edit advanced terminal network settings, it is necessary to physically visit the device in question.
The following information can be obtained in this manner;
- MAC / Physical address
- IPv4 and IPv6 address
- DHCP server
- Default gateway
- Subnet mask
- DNS Servers
An administrator must shut down the terminal software to allow administrative actions on the device. In quick succession, touch the screen in the bottom right corner, followed by bottom left corner, the top left corner, and the top right corner, clockwise one after another.
The network information can be viewed and edited using the desktop shortcuts on newer devices. Instructions for changing the IP address settings of a new device can be found here.
or by clicking the network icon in the bottom right corner on older devices.