Archived status updates – Nepton Support

All the events below have already been resolved and are here only for reference.
Visit the Platform status page to see the current situation.

Sat 22.03.2025

Version 2.16.7

Date range Sat 22.03.2025 03:00 - 05:30
Affected services Core features, Platform interfaces (API), Single Sign-On (SSO), Terminals

Platform is being updated to version 2.16.7 which includes levelling period and performance improvements.

Fri 14.03.2025

Service degraded

Date range Fri 14.03.2025 15:00 - Fri 21.03.2025 13:54
Affected services Core features

[Resolved - 21.03. at 13:54] 21.03. at 13:54 - Situation is stabilised. Development team will continue working on specific issues as per usual.
17.03. at 15:45 - We are still working on a solution and are aiming to get it ready as soon as possbile.
14.03. at 15:00 - We are working on a solution for problems in the filtering and running of manual integrations and reports.

Mon 10.03.2025

Several issues are affecting the service since the Saturday update

Date range Mon 10.03.2025 07:56 - Fri 14.03.2025 14:30
Affected services Core features, Microsoft login

[Resolved - 14.03. at 14:30] 13.03. at 14:00 - Manual project import is not working. The issue is under investigation and we are working to resolve it as soon as possible.
[Resolved - 14.03. at 13:30] 14.03. at 08:00 - Some users are unable to log in to Nepton using Microsoft Login
[Resolved - 14.03. at 13:30] 13.03. at 11:00 - The Events in Table report is not working. Instead of the hours of the selected people, the service prints the hours of the last person selected multiple times. The issue is under investigation and we are working to resolve it as soon as possible.
[Resolved - 13.03. at 13:30] 11.03. at 14:45 - Update: Unfortunately, performance problems have continued despite the earlier changes. We continue to work with this problem and expect a further correction on 13.03. at the latest.
10.03. at 07:56 - There is a network problem that can cause performance issues which also affects mobile use. The issue has been identified and we are working to solve it with our providers.
[Resolved - 13.03. at 13:30] 12.03. at 10:00 - The hours of employees who started in March are not included in the data, when trying to run the manual integration. The issue is being resolved with high priority.
[Resolved - 13.03. at 13:00] 11.03. at 12:41 - Update: Our initial investigation has discovered that setting the exceptional length of the work day or work week for another person does not work. Instead, the exception is applied to the calendar of the person making the change. We continue to work on a solution.
10.03. at 09:47 - Changing the length of the work day and work week in the worktime calendar view does not work with an exception. The issue has been identified and we are working to solve it.
[Resolved - 13.03. at 13:00] 10.03. at 12:10 - Employees tab is working slowly and once it opens, only deleted persons are displayed even though the filters are not indicating that.
[Resolved - 10.03. at 18:00] 10.03. at 09:51 - Unable to send exceptional entries report to supervisors or others. We are working to solve the problem.
[Resolved - 10.03. at 18:00] 10.03. at 12:28 - Some shift planners cannot see resources in the planning view. We have identified the cause of the issue and are currently working on fixing it.

Sat 08.03.2025

Priima is not available

Date range Sat 08.03.2025 03:23 - Mon 10.03.2025 10:00
Affected services Trusted services

[Resolved - 10.03. at 10:00] Priima is working again normally
10.03. at 08:30 - We have identified the problem and expect normal service to resume later today
08.03. at 03:23 - Priima is not available. We are investigating the cause.

Sat 08.03.2025

Planning view - minor styling issue

Date range Sat 08.03.2025 03:00 - 14:27
Affected services Core features

[Resolved - 08.03. at 14:27] The problem has been resolved
08.03. at 03:00 - In the shift planning view, the Location and Resource columns move over the days/shifts when the view is scrolled horizontally. This issue affects the layout of the view but does not impact shift planning itself. The cause of the issue is known, and we are working on fixing it.

Sat 08.03.2025

Significant platform update (version 2.16.0)

Date range Sat 08.03.2025 03:00 - 05:30
Affected services Core features, Platform interfaces (API), Scheduled integrations, Single Sign-On (SSO), Microsoft login, Terminals, Trusted services

A large collection of changes will be applied to the platform at this date and time. Service availability outages are expected during the update. Please check the release notes for more information.

Thu 30.01.2025

Service interruption

Date range Thu 30.01.2025 13:07 - 13:41
Affected services Core features

[Resolved - 30.01. at 13:41] 30.01. at 13:07 - Service interruption during planned update took longer than expected.

Fri 20.12.2024

Service degraded

Date range Fri 20.12.2024 08:49 - Mon 23.12.2024 14:18
Affected services Core features

[Resolved - 23.12. at 14:18] 23.12. at 14:18 - Service was updated today to address a performance issue identified on Friday, 20.12.2024.
20.12. at 15:06 - Intermittent slowness in the service is still occurring. According to our monitoring, the level of slowness has varied throughout the day. The most significant slowness has occurred today at around 9 AM and around 3 PM. A fix is being worked on.
20.12. at 10:20 - Service is operating normally again. We have identified some action points to reduce slowness in the future.
20.12. at 08:49 - We have noticed slowness in the service and are now investigating the situation.

Tue 26.11.2024

Service degraded

Date range Tue 26.11.2024 14:03 - Thu 28.11.2024 13:12
Affected services Core features

[Resolved - 28.11. at 13:12] The manual person import is currently resulting in an error. The issue is under investigation.

Thu 10.10.2024

Scheduled user imports were not running during 10.10 12:01 - 11.10. 10:16

Date range Thu 10.10.2024 12:01 - Fri 11.10.2024 10:16
Affected services Scheduled integrations

11.10. at 12:00 - Root cause has been identified and fixed.
[Resolved - 11.10. at 10:30] The problem with the scheduled user imports has been solved, and all the missed scheduled imports are now being run. All the missed imports should be completed before midday 11.10..

Mon 23.09.2024

Service interruption

Date range Mon 23.09.2024 03:04 - 08:45
Affected services Core features

[Resolved - 23.09. at 08:45] 23.09. at 08:45 - Certain compute node inside Nepton experienced instability and downtime due to hardware (CPU) fault. Service was succesfully migrated to another compute node and tests were performed to ensure service functionality.
[Resolved - 23.09. at 08:45] 23.09. at 03:04 - An interruption has been noticed in the service and issue is being looked into.

Thu 19.09.2024

Service degraded

Date range Thu 19.09.2024 13:30 - Fri 20.09.2024 12:37
Affected services Terminals

[Resolved - 20.09. at 12:37] 20.09. at 12:37 - We have reverted some changes released yesterday that caused the issue
[Resolved - 20.09. at 12:37] 20.09. at 10:00 - We have identified the problem and fix is in implementation stage
[Resolved - 20.09. at 12:37] 19.09. at 13:30 - We are aware of problems impacting the terminals and have begun investigations

Mon 09.09.2024

Service degraded

Date range Mon 09.09.2024 12:00 - Tue 10.09.2024 12:00
Affected services Platform interfaces (API)

[Resolved - 10.09. at 12:00] 09.09. at 12:00 - We are currently investigating a potential issue affecting certain API endpoints. Our team is actively working to identify the scope and resolve the issue as quickly as possible.

Sat 07.09.2024

Platform update

Date range Sat 07.09.2024 03:00 - 04:00
Affected services Core features, Platform interfaces (API), Scheduled integrations, Single Sign-On (SSO), Microsoft login, Terminals

A planned server and its security software update, which will cause short outages to the platform.

Thu 05.09.2024

Service degraded

Date range Thu 05.09.2024 09:20 - 09:27
Affected services Core features

[Resolved - 05.09. at 09:27] 05.09. at 09:20 - Slowness and occasional downtime happened in the service and is now resolved. We will do needed actions to prevent it in the future.

Mon 02.09.2024

Unexpcted disruptions in the service

Date range Mon 02.09.2024 08:36 - Mon 02.09.2024 08:40
Affected services Core features

[Resolved - 02.09. at 08:40] 02.09. at 08:36 - Slowness and downtime have been experienced in the service. We are investigating the issue.

Mon 19.08.2024

Slowness in service

Date range Mon 19.08.2024 08.15 - Mon 19.08.2024 08:55
Affected services Core features

[Resolved - 19.08. at 08:55] 19.08. at 08:15 - We have experienced slowness in the service and are investigating the issue.

Tue 23.07.2024

Date range Tue 23.07.2024 23:15 - Wed 24.07.2024 12:00
Affected services Scheduled integrations

Please be informed that the SFTP server was unavailable due to scheduled server updates from July 23rd, 23:15 to July 24th, 12:00. Consequently, the integrations dependent on this server did not execute as expected during this period and will require manual rerunning.

Wed 24.07.2024

Platform update

Date range Wed 24.07.2024 22:00 - 22:30
Affected services Core features, Platform interfaces (API), Single Sign-On (SSO), Terminals

Sat 06.07.2024

After the planned server security software update, some of the scheduled imports and exports may not be working properly.

Date range Sat 06.07.2024 03:00 - Mon 08.07.2024 11:30
Affected services Scheduled integrations

08.07. at 15:00 - [Resolved - 08.07. at 11:30] The scheduled imports and exports are now working again next time they are scheduled or executed manually.
08.07. at 09:00 - We are aware of the issues in scheduled imports/exports and have begun investigation

Sat 06.07.2024

Problems with single sign-on

Date range Sat 06.07.2024 03:25 - 04:32
Affected services Single Sign-On (SSO)

06.07. at 04:32 - The problems have been solved and single sign-on is functional again.
06.07. at 03:25 - We are aware of problems with single sign-on and are investigating the issue.

Sat 06.07.2024

Platform update

Date range Sat 06.07.2024 03:00 - 04:00
Affected services Core features, Platform interfaces (API), Scheduled integrations, Single Sign-On (SSO), Terminals

A planned server and its security software update, which will cause short outages to the platform.

Mon 17.06.2024

Some users experience slowness in workshift planning

Date range Mon 17.06.2024 08:30 - 28.6.2024 14:00
Affected services Core features

28.06. at 11:00 - The root cause for the issue has been found. Customers will see performance improvements gradually throughout the day. Steps will be taken to mitigate this kind of issue in the future.
25.06. at 21:00 - An initial fix has been applied but we are not satisfied with the results. We will continue to work on this problem and improve performance further.
19.06. at 18:39 - The issue is still being investigated, we aim to release a fix soon.
18.06. at 11:16 - We are aware of slowness in workshift planning, and have begun investigations.

Sun 16.06.2024

Planned security update

Date range Sun 16.06.2024 - 22:02 to 22:10
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Thu 13.06.2024

Service degraded

Date range Thu 13.06.2024 13:30 - Fri 14.06.2024 15:04
Affected services Core features

[Resolved - 14.06. at 15:04] Issue with approving events creating real events from assumed events in the future has been resolved. Fixing the issue caused no service downtime.
13.06. at 13:30 - When approving events, assumed events are saved on future dates. We are aware of the problem impacting the platform and are working with an immediate fix.

Thu 13.06.2024

Service degraded

Date range Thu 13.06.2024 13:30 - 14:05
Affected services Single Sign-On (SSO)

[Resolved - 13.06. at 14:05] 13.06. at 13:30 - We have noticed an issue with Single Sign-On and are working to resolve it.

Sun 19.05.2024

Planned security update

Date range Sun 19.05.2024 - 22:02 to 22:12
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Tue 07.05.2024

Platform update

Date range Tue 07.05.2024 18:00 - 19:00
Affected services Single Sign-On (SSO), Microsoft login

Planned security update.

Thu 18.04.2024

Service degraded

Date range Thu 18.04.2024 13:00 - Tue 23.04.2024 13:00
Affected services Core features

[Resolved] 23.04. at 13:00 - Issues were resolved by service update containing a fix.
[Resolved] 18.04. at 13:00 - Changes to solve SSO problems have inadvertently caused issues for mobile users. We are actively working to resolve these login problems for good.

Thu 18.04.2024

Service degraded

Date range Thu 18.04.2024 13:00 - Fri 19.04.2024 12:37
Affected services Single Sign-On (SSO), Microsoft login

[Resolved] 19.04. at 12:37 - Login issues were resolved by service update containing a fix.
[Resolved] 18.04. at 13:00 - Problem has been detected in the single sign-on login (SSO login), where searching for a company name returns the service back to the search for a company name. We are currently working on fixing the problem. Visiting the logout page has helped some people.

Sun 14.04.2024

Planned security update

Date range Sun 14.04.2024 - 22:02 to 22:12
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Thu 11.04.2024

Service degraded

Date range Thu 11.4.2024 13:08 - 14:04
Affected services Core features

[Resolved] 11.4 at 14:04 - Problems related to the login have been solved. However, some changes in the update earlier today had to be rolled back (version 2.14.22). These will be re-released at a later date.
[Resolved] 11.4 at 13:08 - We are aware of login problems and have begun investigations. Visiting the logout page has helped some people.

Thu 04.04.2024

Mobile Link issues

Date range Thu 04.04.2024 10:53 - 13:30
Affected services Core features

[Resolved] Thu 04.04.2024 10:53 - 13:30 We are aware of a disruption in the functionality of the Nepton mobile link, and we are currently working to resolve the issue. The disruption does not affect the mobile version of Nepton accessed go.nepton.com.

Tue 02.04.2024

Problems with approving hours

Date range Tue 02.04.2024 13:30 - 16:30
Affected services Core features

[Resolved] Tue 02.04.2024 13:30 - 16:30 - We are aware of an issue where an error occurs when trying to approve hours.

Thu 21.03.2024

Service unavailable

Date range Thu 21.03.2024 13:23 - 13:28
Affected services Core features

[Resolved] Thu 21.03.2024 13:23 - 13:28 A planned update to our service on the maintenance window caused a longer service interruption than expected.

Sun 17.03.2024

Planned security update

Date range Sun 17.03.2024 - 22:30 to 22:40
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Sat 02.03.2024

Service update

Date range Sat 02.03.2024 03:00 - 03:40
Affected services Core features, Platform interfaces (API), Scheduled integrations, Single Sign-On (SSO), Terminals

A planned server and its security software update, which may cause downtime.

Fri 23.02.2024

Permissions issues

Date range Fri 23.02.2024 08:00 - 12:20
Affected services Core features

[Resolved] Fri 23.02.2024 08:00 - 12:20 The Administration role does not have permissions to set an exception for the length of the work day for other users.

Sun 18/02/2024

Planned security update

Date range Sun 18.02.2024 - 22:15 to 22:30
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Thu 15/02/2024

Problems with Single Sign-On

Date range Thu 15/02/2024 13:22 - 14:43
Affected services Single Sign On (SSO)

Thu 15/02/2024 14:43 - Single Sign-On is now working normally.
Thu 15/02/2024 14:43 - We have noticed an issue with Single Sign-On and are working on to resolve it.

Thu 25/01/2024

Shift list issues

Date range: 25.1.2024 - 13:30 - 13:58
Affected services: Core features

[Resolved] 25.1.2024 13:30 - 13:58 - An error occurs when trying to access the shift list per hour or shift list per day view.

Mon 15/01/2024 - Thu 25/01/2024

Person search, accrual, project manager addition and integration scheduling issues

Date range: 15.1.2024 - 08:00 - 25.1.2024 13:08
Affected services: Core features and scheduled integrations

[Resolved] 25.1.2024 07:00 - 25.1.2024 13:08 The remaining issues in core functionalities will be fixed during today's update between 13:00 and 13:30. Please see the version 2.14.4 release notes for full details.
[Resolved] 15.1.2024 08:00 - 25.1.2024 13:08 Person search related issues. For example, the shift list per day search box doesn't show all the users it should.
[Resolved] 15.1.2024 08:00 - 25.1.2024 13:08 Person search related issues. For example, all subordinates might not be visible in the search results. We are investigating the issue.
[Resolved] 15.1.2024 08:00 - 18.1.2024 13:20 - Project managers might be shown incorrectly or not shown at all in project's details. Selected project managers are set to project even if they are not visible in the listing. This can be verified in Worktime > Administration > Persons > Projects managed by person.
[Resolved] 15.1.2024 08:00 - 16.1.2024 13:20. Some accruals are not deducted correctly on public holidays when marking absences related to that accrual. If accrual value does not match, see instructions for Recalculation of accrual value.
[Resolved]15.1.2024 08:00 - 13:00 - Setting exceptions in scheduled integrations might not work. We are investigating the issue.

Sun 14.1.2024

Planned security update

Date range Sun 14.01.2023 - 22:00 to 22:13
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Sat 13/01/2024

Version 2.14.0

Date range: 13/01/2024 03:00 - 05:30
Affected services: Core features

13/01/2024 03:00 - 05:30 - Platform is being updated to version 2.14.0 including which includes changes to the Calendar view, the Current Status view and the first batch of diversification for accruals. In addition, we will start collecting user feedback directly from customers via Nepton.

Thu 28.12.2023

Addition and modification of worktime events was slow if Nepton Payroll was in use.

Date range: 28.12.2023 - 07:00 to 08:30
Affected services: Core features

28.12.2023 07:00 - Addition and modification of worktime events is slow if Nepton Payroll is in use. We are investigating the issue.
28.12.2023 08:30 - The issue does not occur anymore and we are aware of the reason. Necessary precautions has been planned so the issue won't repeat anymore.

Sun 17.12.2023

Planned security update

Date range Sun 17.12.2023 - 22:20 to 22:30
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Thu 7.12.2023

Service interruption

Date range Thu 7.12.2023 - 13:10 to 13:32
Affected services: Core features

7.12.2023 13:10 - An interruption has been noticed in the service and issue is being looked into
7.12.2023 13:32 - Reason for the interruption has been resolved and service is back in use

Sun 19.11.2023

Planned security update

Date range Sun 19.11.2023 - 22:20 to 22:30
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Fri 03.11.2023

Shifts from work schedules were incorrect in people's calendars after the update on Thursday 02.11.2023. This possibly also affected the calculated accrual values, making them incorrect. The problem is now solved.

Date range Thu 02.11.2023 13:30 - Fri 02.11.2023 13:00
Affected services Core features

Su 22.10.2023

Planned security update

Date range Su 22.10.2023 - 22:05 to 22:25
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Thr 12.10.2023

'Support' link in the top-level navigation is not working

Date range 12.10.2023 - 19.10.2023
Affected services Link to support

12.10.2023 06:00 The link to the Nepton Support materials is not working.

Mon 9.10.2023

Kiva work data problems

Date range 9.10.2023 07:00 - 12.10.2023 21:00
Affected services Trusted services

12.10.2023 21:00 - Kiva Work now works normally.
10.10.2023 17:00 - Based on the test results, we are doing additional checks.
9.10.2023 23:00 - A fix has been created and is being tested.
9.10.2023 12:00 - We are investigating problems with data usage in our new trusted service Kiva Work. Until resolved, Kiva Work reports may be inaccurate, and some users cannot access the trusted service.

Tue 10.10.2023

Project search not working in Android devices

Date range 7.10.2023 07:00 - 11.10.11:10
Affected services Core features

11.10.2023 11:10 - Cause for the issue was identified and a fix for it was published
10.10.2023 16:00 - We are aware of a problem affecting users on Android mobile devices which prevents project searching. We are investigating.

Sat 7.10.2023

Kiva Work is not available

Date range Sat 07.10.2023 - 05:30 to 08:30
Affected services Trusted services

7.10.2023 08:30 - The situation has been resolved. Users who were logged into Nepton must log in again.
7.10.2023 08:00 - We have identified a configuration issue preventing communication between Nepton and Kiva Work.
7.10.2023 05:30 - Kiva Work is not available. We are investigating the cause.

Sat 7.10.2023

Planned service update to version 2.13.23

Date range Sat 07.10.2023 - 03:00 to 05:30
Affected services Core features, Trusted services

More information on our release notes.

Thu 28.9.2023

Some users are unable to record work hours using the Worktime > Work hours > Current status, page

Date range 26.9.2023 13:00 - 28.9.2023 10:30
Affected services Work hour recording

28.9.2023 10:30 - The Current status page is working again after we released a minor fix.
26.9.2023 09:30 - We are investigating of a problem preventing some users from recording hours via the Worktime Work hours Current status, page.

Thu 21.9.2023

Sign in with Google, was not working with the latest version of Chrome browser

Date range 21.9.2023 09:00 - 27.9.2023:13:14
Affected services Sign in with Google

27.9.2023:13:14 - Google sign-in works and solution to the problem has been released.
26.9.2023:16:50 - Solution to the problem will be released on the next patch release.
25.9.2023:16:15 - Investigation and fixing of the problem is still ongoing.
21.9.2023:12:15 - We are investigating a problem with the latest versions of Chrome browser, which have stopped working with our Google sign-in feature.

Su 17.09.2023

Planned security update

Date range Su 17.09.2023 - 22:10 to 22:40
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Tue 15.08.2023

Service update took longer than expected

Date range Tue 15.08.2023 - 13:00 to 13:40
Affected services All features and services

Sun 13.08.2023

Platform update

Date range Sun 13.08.2023 22:15 - 22:25
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Sun 16.07.2023

Platform update

Date range Sun 16.07.2023 22:00 - 22:20
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Sat 08.07.2023

Planned service update to version 2.13.0

Date range Sat 08.07.2023 - 03:00 to 05:30
Affected services Core features

More information on our release notes.

Sun 18.06.2023

Platform update

Date range Sun 18.06.2023 22:00 - 22:15
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

2.6.2023

Updating the SSO certificate caused issues for some users.

Date range Fri 05.06.2023 18:00 - 19:00
Affected services: Single Sign On (SSO)

18:00 - Updating the SSO certificate has caused issues for some users. We are investigating the issue.
19:00 - Issue has been resolved and Single Sign On is working normally.

Sun 14.05.2023

Platform update

Date range Sun 14.05.2023 22:30 - 22:45
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Sat 13.05.2023

Planned service update to version 2.12.0

Date range Sat 13.05.2023 - 03:00 to 05:30
Affected services All features and services

More information on our release notes.

Tue 09.05.2023

Service unavailable

Date range 09.05.2023 13:12 - 13:21
Affected services Core features, Platform interfaces (API), Scheduled integrations, Single Sign On (SSO), Terminals

A planned update to our service on the maintenance window caused a longer service interruption than expected.

Sun 16.04.2023

Platform update

Date range Sun 16.04.2023 22:00 - 22:15
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Fri 24.03.2023

Service degraded

Date range Fri 24.03.2023 07:47 - 08:20
Affected services All features and services

24.03.2023 07:47 - We have noticed slowness in the service and are now investigating the situation
24.03.2023 08:20 - We restarted parts of our service after investigations and the service is now operating normally

Sun 19.03.2023

Platform update

Date range Sun 19.03.2023 22:00 - 22:25
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Mon 13.03.2023

Service degraded

Date range Mon 13.03.2023 12:00 - 15:58
Affected services Core features, Platform interfaces (API), Scheduled integrations, Single Sign On (SSO), Microsoft login

13.03.2023 15:10 - We have noticed slowness in the service and are now investigating the situation
13.03.2023 15:58 - We restarted parts of our service after investigations and the service is now operating normally

Sun 19.02.2023

Platform update

Date range Sun 19.02.2023 22:30 - 22:45
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Mon 13.2.2023

Hotfix update

Date range 13.2.2023 4:30 - 4:45
Affected services Core features

2.11.19 hotfix update. Update can cause short momentary interruptions to the service.

Sun 15.01.2023

Platform update

Date range Sun 15.01.2023 23:00 - 23:30
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

10.01.2023

Service degraded

Date range Tue 10.01.2023 13:10 to 14:50
Affected services Core features, Platform interfaces (API), Scheduled integrations, Single Sign On (SSO), Terminals

10.01.2023 13:59 - We are aware of a problem in the service and are investigating it
10.01.2023 14:47 - A problem in service update is causing downtime periods in the service. We are restoring the service to its previous version to correct the situation.
10.01.2023 14:50 - Service is now operating normally.

31.12.2022

Service degraded

Date range Sat 31.12.2022 18:15 to 19:40
Affects services: Worktime registration

Service didn't allow time registrations

27.12.2022

Planned service update to version 2.11.0

Date range Tue 27.12.2022 - 03:00 to 05:30
Affected services All features and services

PLEASE NOTE: This update is made on an exceptional day (Tuesday), with less notice than usual. It is done to ensure service performance and to release significant work shift planning improvements in time for the new year.
More information on our release notes.

21.12.2022

RFID tag reading problems on some terminals

Date range Wed 21.12.2022 08:45
Affected services Terminals

21.12.2022 at 11:15 - All affected terminals have now been updated or are updating, and the issue is considered resolved.
21.12.2022 at 09:30 - Affected customers should restart their terminal to receive an update that corrects the RFID tag reading.
21.12.2022 at 08:45 - RFID tags are not working properly on some Nepton terminals. We have begun investigations. Where possible, please record work via go.nepton.com until the situation is resolved.

Sun 18.12.2022

Platform update

Date range Sun 18.12.2022 22:00 - 22:20
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Sun 20.11.2022

Platform update

Date range Sun 20.11.2022 22:00 - 22:25
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Mon 31.10.2022

Currently our service is down. We are aware of the problem and have begun investigations.

Date range Tue 31.10.2022 13:14 -13:30
Affected services Core features

Tue 31.10.2022 13:14 - We are aware of a problem impacting many parts of the platform and have begun investigations.
Tue 31.10.2022 13:30 - Problems in the service have been resolved and the service is working normally. Outage in the service happened during normal maintenance window.

Thu 20.10.2022

Exceptional downtime including some data loss

Date rangeThu 20.10.2022 15:26 - Tues 25.10.2022 06:50

Affected services All services

Wed 9.11.2022 16:00 - Full description of the downtime event and underlying causes is available in https://nepton.fi/en/when-the-impossible-became-possible-and-what-happened-next article.
Tue 25.10.2022 06:50 - All public services and features have returned to normal operation.
- The backlog of offline records, integrations, and other automations, has been fully processed.
Mon. 24.10.2022 14:12 - Service is available. We are still processing automated import and export integrations from backlog. You might be facing slowness in the service time to time.
- Data has been restored from a backup made on Wednesday 19.10. at 9:15 p.m. Entries and changes made to the service after that time are not in the service, and therefore users must unfortunately be asked to make the entries again.
Mon. 24.10.2022 08:46 - Service is online, but logins are temporarily disabled.
The Nepton service is now online and we are processing the backlog of offline events, automations, and integrations has begun. Unfortunately, logins are disabled until overall load the platform has reduced.
- We are truly sorry for the additional inconvenience caused. Our entire organization helps our customers and their main users in data processing and in all questions related to data processing. If we can help in any situation that occurred in the service, please contact us.
Mon. 24.10.2022 06:40 - Nepton service will soon be operational
- The problem situation started in connection with the normal maintenance of the data center storage solution and backup equipment, and concerned the equipment. It was not malware or a data breach, so the personal information and other critical data of customers and service users has not been threatened.
- The storage solutions in our server center are organized by the world's leading provider of data center storage solutions. According to experts, similar completely unexpected failure situations are very exceptional. The disruption was massive, and the data stored in the storage solution was lost. International team of experts immediately started working to solve the problem.
- The service is out of order until Monday morning. During the disruption, we have worked closely with storage provider's experts to restore data.
- Due to the exceptional nature of the disturbance, we unfortunately cannot use the last-minute saved information of the disk system or its backup points, but the services are restored from a secondary backup solution.
- The system data will be restored from the backup that was saved on Wednesday 19.10. at 9:15 p.m. Entries and changes made to the service after this time are not in the service, and therefore users must unfortunately be asked to make the entries again.
- We are truly sorry for the additional inconvenience caused by a reason beyond our control. Our entire organization helps our customers and their main users in data processing and in all questions related to data processing. Service can soon be used normally
Sun. 23.10.2022 18:00 - Bringing the services up begins
- We are starting to bring services to production. We have been working with the provider of data storage provider. Because of the unusual incident we are unable to use the data stored on the storage or it's recovery points. We will return services from secondary backups. Services are brought back online during this evening and early hours of tomorrow. We will inform about this more in later updates.
Sat 22.10.2022 11:24 - Actions to solve the downtime
- Nepton service is temporarily down. We are sorry for the inconvenience and are working with our data storage solution provider to get services up again.
- On Thursday at 15:30 storage supplier performed normal maintenance for the solution. During this maintenance the fault-tolerant storage solution alongside with it's backup devices unexpectedly stopped working. The data saved for the solution were no longer available. According to the storage supplier, this is the first time they have seen this kind of totally unexpected situation. This is a major issue. International team of specialists started to work immediately to remedy the solution. They are working on the solution at this moment.
- To recover the services the data integrity on the data storage solution must be checked. This integrity check was launched quickly on Thursday, right after the incident happened. It is difficult to estimate the duration of the inspection, because the tool that ensures the integrity of the data does not produce accurate estimates of the remaining duration of the inspection work. We have acted based on the instructions from storage supplier and are waiting for this data integrity check to complete.
- Fri 21.10.2022 15:10 - Recovery from data center fault continues. Working closely with vendor crisis teams, faulty hardware has been identified and replaced. We are now validating and synchronizing all data to ensure consistency and integrity. This is a slow process and it is very difficult to give completion time estimates, but it is proceeding smoothly. Unfortunately, it is unlikely that Nepton will be available again today, but we will work around the clock until it is, and will keep you informed.
Fri 21.10.2022 11:10 - Recovery continues, but it is now clear that Nepton will not be available until after noon today. We apologize for this exceptional disruption and will continue to update you on all developments here. A full statement will be issued later, but we wish to assure customers that this event has not been a risk to data security or privacy.
Fri 21.10.2022 07:10 - Bringing Nepton online again is taking longer than expected. We are working with our data center hardware providers to resume normal operations as soon as possible. The latest estimate is that services will become available by 12:00 today.
Thu 20.10.2022 22:22 - The issue been resolved and services are being gradually brought back online. This will take some time, but we expect services to return to normal during the night.
Thu 20.10.2022 15:26 - We are aware of a problem and have begun investigations.

Sun 16.10.2022

Platform update

Date range Sun 16.10.2022 22:00 - 22:40
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Tue 11.10.2022

Currently our service is down. We are aware of the problem and have begun investigations.

Date range Tue 11.10.2022 13:25 - 15:38
Affected services Core features

Tue 11.10.2022 15:12 - We are aware of a problem impacting many parts of the platform and have begun investigations.
Tue 11.10.2022 15:38 - Problems in the service have been resolved and the service is working normally. We are investigating the cause of this problem in more detail.

Sun 18.09.2022

Platform update

Date range Sun 18.09.2022 22:30 - 23:00
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security upgrade.

Thu 25.08.2022

Service degraded

Date range Thu 25.08.2022 13:15 - 18:10
Affected services Work shift planning

Thu 25.8.2022 18:10 - Problem in service that in some situations affected logging in has been fixed. Also, the problem in service affects viewing and adding workshifts has been fixed.
Thu 25.8.2022 15:51 - A problem in service also causes an error when logging into the service occasionally. This issue will be fixed as soon as possible with the fix for the previously mentioned work shift planning issue.
Thu 25.8.2022 13:15 - A problem in service affects viewing and adding work shifts. We are working on to fix the issue as soon as possible.

Wed 24.08.2022

Service degraded

Date range Wed 24.08.2022 15:38 to Wed 24.08.2022 20:09
Affected services Microsoft Login

Wed 24.8.2022 20:09 - Issue was caused by a routing problem in core operator networks within Finland. Issue affected various Microsoft related services. Some customers were impacted during 14:57 - 17:27 time frame.
Wed 24.8.2022 16:09 - Logging into Nepton service via Microsoft Login was disrupted. Microsoft Login is now back to normal. We are investigating the cause for the disruption.

Sun 21.08.2022

Platform update

Date range Sun 21.08.2022 22:00 - 22:35
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security upgrade.

Tue 02.08.2022

Service degraded

Date range Tue 02.08.2022 13:00 to Wed 03.08.2022 22:00
Affected services Microsoft login

Wed 3.8.2022 22:00 - We have confirmed from our logs that normal operation of the Microsoft login has resumed.
- Although Nepton had complied with all recommended changes for the tightening of Microsoft Azure AD security posture during 2021, additional unexpected changes were made by Microsoft at the beginning of August 2022. We have now made the necessary adjustments and normal operation of the Microsoft login has resumed.
Wed 3.8.2022 19:30 - The root cause has been identified and a fix will be applied today at approximately 22:00. The Service log has been improved to provide more details in the case of this kind of login problems.
Wed 3.8.2022 13:00 - At this time most users are able to log in as usual again.
- There are still occasional failures with Microsoft logins for some customers.
- Users can continue to log in with Nepton username and password instead of using Microsoft login (Read more here)
- After 18:00 today we will update the platform with extra logging that will help us isolate the problem and develop a solution.
- We apologise for the continued disruption. We are doing our best to minimise impact to you.
Wed 3.8.2022 09:45 - We are continuing our investigation into the cause of the problems and will make updates here as more information becomes available. At the time of writing, the issue only appears to affect a handful of customers. We apologise for the inconvenience and hope to have the situation resolved today.
Tue 2.8.2022 13:00 - We have had reports of problems with Microsoft login and have begun investigating.

Sun 17.07.2022

Platform update

Date range Sun 17.07.2022 22:20 - 22:50
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Sun 19.06.2022

Platform update

Date range Sun 19.06.2022 22:00 - 22:40
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Sat 18.06.2022

Platform update

Date range Sat 18.06.2022 03:30 - 05:30
Affected services Core features, Platform interfaces (API), Scheduled integrations, Single Sign On (SSO), Terminals

Planned update to version 2.10.0

Mon 13.6.2022

Service usage is not possible

Date range Mon 13.6.2022 08:00 - 09:22
Affected services Core features, Platform interfaces (API), Scheduled integrations, Single Sign On (SSO), Terminals

Mon 13.6.2022 10:25 - According to our logs the issue was affecting production between around 0800 and 0922
Mon 13.6.2022 10:25 - During that time performance was degraded, and some people might even have been unable to reach the service.

Sun 29.05.2022

Platform update

Date range Sun 29.05.2022 22:13 - 22:19
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned capacity upgrade.

Sun 15.05.2022

Platform update

Date range Sun 15.05.2022 22:15 - 22:30
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Sun 17.04.2022

Platform update

Date range Sun 17.04.2022 22:00 - 22.30
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Mon 14.3.2022

Slowness in service.

Date range Mon 14.3.2022 07:30 - 08:40
Affected services Core features

Sun 13.3.2022

Platform update

Date range Sun 13.03.2022 22:10 - 22:20
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Wed 9.3.2022

Service update took longer than expected

Time Wed 9.3.2022 13:18 - 13:36
Affected services Core features, Integrations, Single Sign-On (SSO)

Sat 7.3.2022

Performance and RFID tag problems

Mon 7.3.2022 07:45 - 11:30
Affected services Core features, Single Sign-On (SSO), Terminals

7.3.2022 11:30 - All features have returned to normal operation. A network problem appears to have caused this cascade of failures. We will investigate further with our providers and apply preventative measures to ensure this cannot happen again in the future.
7.3.2022 10:30 - Some scheduled integrations were disrupted by this event, but are now catching up automatically. No actions are needed from customers.
7.3.2022 09:55 - Performance of the platform has returned to normal. The cause appears to have been network related. We are continuing investigations with our providers. Some customers continue to have issues with RFID tags on terminals.
7.3.2022 08:45 - Investigations into the degraded performance continue. We have also been made aware of problems using RFID tags on terminals.
7.3.2022 07:45 - The plaftorm is slow and in some cases unresponsive. We are urgently investigating the cause.

Sat 05.03.2022

Platform update taking longer than expected

Date range Sat 05.03.2022 05:30 - 07:42
Affected services All services are affected. Terminals only operate in offline mode.

Sat 05.03.2022 07:42 - The update to version 2.9.0 was completed and the platform is online again.
Sat 05.03.2022 06:40 - Changes to the database are continuing. At this pace, we expect the platform to be online before 08:00.
Sat 05.03.2022 05:30 - The update to version 2.9.0 requires many changes to the database which are taking longer than expected to execute. The platform will be brought back online as soon as these have finished.

Sat 05.03.2022

Platform update to version 2.9.0

Date range Sat 05.03.2022 03:30 - 06:00
Affected services Core features, Platform interfaces (API), Scheduled integrations, Single Sign On (SSO), Terminals

Sun 13.2.2022

Platform update

Date range Sun 13.02.2022 22:00 - 22:30
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Wed 19.1.2022

Service usage is not possible

Date range Wed 19.1.2022 19:35 - 20:01
Affected services Core features, Platform interfaces (API), Scheduled integrations, Single Sign On (SSO), Terminals

Wed 19.1.2022 19:44 - The matter is being looked at urgently. The situation affects all functionalities of the service.
Wed 19.1.2022 20:01 - The cause has been identified as a fault in security technology, which affects all features. The issue has been corrected and all services are back online.

Sun 16.1.2022

Platform update

Date range Sun 16.01.2022 22:00 - 22:30
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Sun 19.12.2021

Platform update

Date range Sun 19.12.2021 22:00 - 23:00
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Sun 14.11.2021

Platform update

Date range Sun 14.11.2021 22:50 - 23:20
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

2.11.2021

Impossible to record events via Inoptics terminals

Time span 29.10.2021 16:00 - 2.11.2021 15:55
Affected services Terminals

29.10.2021 16:00 - Recording events via Inoptics terminals is not working. The issue is being looked at urgently.
2.11.2021 15:55 - Inoptics terminals are working again normally. All events recorded via downtime have been recorded to Nepton.

29.10.2021

Scheduled person imports are not working

Date range 23.10.2021 05:00 - 29.10.2021 07:04
Affected services Scheduled Tasks

26.10.2021 11:02 - Scheduled person imports are not running. Manual imports are working normally. The issue is being looked at urgently.
29.10.2021 07:04 - All scheduled person imports are running again.

28.10.2021

Elisa Ring integration is not working

Date range 23.10.2021 05:00 - 28.10.2021 13:08
Affected services Scheduled Tasks

27.10.2021 15:02 - Elisa Ring integration is not working. Statuses are not moving from Nepton to Elisa Ring. The issue is being looked at.
28.10.2021 13:08 - A fix has been released and Elisa Ring integration is running normally again.

26.10.2021

Some browsers can not open pop-up windows

Date range 25.10.2021 12:03 - 26.10.2021 13:28
Affected services Core features

26.10.2021 10:54 - At least Internet Explorer and Edge users are having problems with pop-up windows. Creating or modifying events is not possible with these browsers. The issue is being looked at urgently.
26.10.2021 13:28 - A fix has been released for the issue and pop-up windows open correctly in all browsers.

25.10.2021

Operator cross-network issue

Date range Mon 25.10.2021 07:45 - 08:45
Affected services Core features, Single Sign On (SSO)

25.10.2021: 07:45 - Pages around the platform are taking significantly longer to load for some customers. We are investigating and there will be an update when there is more information.
25.10.2021: 08:45 - Service has returned to normal. Initial investigations have not revealed the cause, but we will continue to look at this and take any necessary actions to prevent similar events in the future.
27.10.2021: 11:30 - Root cause has been identified. Short-term fault in operator networks blocked and slowed down the service usage for certain customers.

Sun 24.10.2021

Platform update

Date range Sun 24.10.2021 22:20 - 22:35
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Sat 23.10.2021

Platform was updated

Date range 23.10.2021 03:00 - 05:30
Affected services Core features, Platform interfaces (API), Scheduled integrations, Single Sign On (SSO), Terminals

Nepton was updated with significant feature changes, including the launch of an exciting new product, Nepton Payroll. Find more details about the changes in the version 2.8.0 release notes.

Tue 5.10.2021

Service degraded

Date range Tue 05.10.2021 07:28 - 17:10
Affected services Core features, Platform interfaces (API), Scheduled integrations, Terminals

Tues 05.10.2021 at 10:00 - Intermittent downtimes were caused by heavy load on the database. We have paused some integrations to alleviate the situation whilst further investigations are carried out. Normal service has resumed and paused integrations will be executed with a delay during the course of this day. No actions are needed from customers.
Tues 05.10.2021 at 17:10 - A performance issue in the database has been found and corrected. All delayed scheduled integrations have run successfully and continued as normal. No actions are needed from customers.

Fri 1.10.2021

Customer service is closed

Customer service is closed on Fri 1.10.2021. You can contact us normally on Mon 4.10.2021 8:00-16:00.

Tue 21.9.2021

Delayed Worktime integrations

Date range Sun 19.9.2021 - Tue 21.9.2021
Affected services Scheduled integrations

Tue 21.9.2021 09:09 - Some customers reported delayed or missing integration data. We are investigating.
Tue 21.9.2021 12:30 - Scheduled jobs had stacked into a queue causing unusually long delays. From our logs we can see that the issue began during Sunday. We are addressing the problem now.
Tue 21.9.2021 14:32 - Additional load balancing measures have been put in place and normal operation has resumed.
Fri 24.9.2021 - The missing exports are run for affected customers.

Sun 19.9.2021

Platform update

Date range Sun 19.9.2021 22:00 - 22:40
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Sun 22.8.2021

Platform update

Date range Sun 22.8.2021 22:00 - 22:40
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Fri 30.7.2021

Service usage is not possible

Date range Fri 30.07.2021 11:05 - 17:51
Affected services Core features, Platform interfaces (API), Scheduled integrations, Single Sign On (SSO), Terminals

Fri 30.7.2021 11:05 - The matter is being looked at urgently. The situation affects all functionalities of the service.
Fri 30.7.2021 14:30 - The cause has been identified as a technical fault, which affects all features. The service is gradually being brought back online, but unfortunately there is still no estimate for when the service will be fully available. Terminals continue to be available in offline mode and people who do not have access to a terminal can record today's events as soon as the service becomes available.
Fri 30.7.2021 17:51 - All service features are now back online. More information about the problem and it's solution can be found here.

Wed 28.7.2021

Events and approvals can't be deleted

Date range Wed 28.7.2021 09:00 - Mon 2.8.2021
Affected services Core features

Wed 28.7.2021 09:00 - If using the latest version of Chrome or Edge browsers, deleting an event/event approval won't open a pop-up window to allow the user to complete the removal. We recommend using Firefox or opening two tabs in the calendar view to be able to delete events/event approvals.
Thu 29.7.2021 - Events and their approval can now be deleted. The problem still occurs in setting group and person group pop-up windows.
Mon 2.8.2021 - All pop-ups open normally in all browsers and their versions.

Sun 18.7.2021

Platform update

Date range Sun 18.7.2021 22:00 - 22:40
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Tue 6.7.2021

Service interruption in Virtu SSO

Date range Tue 5.7.2021 18.00 - Wed 6.7.2021 19.00
Affected services Single Sign On (SSO)

The Nepton Service Provider was not updated to Virtu feed on time.

Mon 5.7.2021

Nepton Service Provider certificate update

Date range Mon 5.7.2021 18.00
Affected services Single Sign On (SSO)

Planned Nepton Service Provider certificate update at 18.00.

Fri 18.6.2021

Service interruption in Microsoft Login

Date range Fri 18.6.2021 11.30 - 12:20
Affected services Single Sign On (SSO)

Service interruption in MS Login due to operator Network/DNS issues.

Thu 17.6.2021

Platform update

Date range Sun 18.7.2021 22:00 - 22:05
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Mon 14.6.2021

Service interruption in HR module after the security update

Date range Mon 14.6.2021 00:00 - 00:30
Affected services Core features

Service interruption in HR module after the security update

Sun 13.6.2021

Platform update

Date range Sun 13.6.2021 22:00 - 23:59
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Thu 27.5.2021

Service interruption

Date range Thu 27.5.2021 13.04 - 13.12
Affected services Core features, Platform interfaces (API), Scheduled integrations, Single Sign On (SSO), Terminals

Service interruption during a planned update took longer than expected.

Sun 16.5.2021

Platform update

Date range Sun 16.5.2021 22:00 - 22:15
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Sun 25.4.2021

Platform update

Date range Sun 25.4.2021 22:00 - 22:30
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Sat 24.4.2021

Platform update

Date range Sat 24.4.2021 13:00 - 14:00
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned service break during minor update

Sat 17.04.2021

Platform update

Date range Sat 17.04.2021 03:30 - 05:30
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned update to version 2.7

Thu 1.4.2021

Unexpected performance issues in service

Date range Thu 1.4.2021 09:00 - 10:00
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Unexpected performance issues in service

Thu 25.3.2021

Nepton Touch terminal problems

Date range Thu 25.3.2021 - Sun 28.3.2021
Affected services Terminals

Some Nepton Touch terminals had been updated to daylight saving time and had the wrong time, which affected recordings in offline mode.
This only affected Nepton Touch devices, other terminals operated normally. Incorrect recordings that resulted from this time issue were corrected by the service provider on March 29, 2021.

Tue 23.3.2021

Platform update

Date range Tue 23.3.2021 22:10 - 23:10
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Rapidly deployed security update.

Sun 14.3.2021

Platform update

Date range Sun 14.3.2021 22:00 - 22:40
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Fri 26.2.2021

Service interruption

Date range Fri 26.2.2021 13.01 - 13.10
Affected services Core features, Platform interfaces (API), Scheduled integrations, Single Sign On (SSO), Terminals

Service interruption during a planned update took longer than expected.

Sat 13.2.2021

Platform update

Date range Sat 13.2.2021 22:05 - 22:46
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.

Sun 17.1.2021

Platform update

Date range Sun 17.1.2021 22:00 - 22:30
Affected services Core features, Platform interfaces (API), Single Sign On (SSO), Terminals

Planned security update.